Lost google authenticator3/13/2024 We hope the Tokonauts' reset request goes smoothly and you can resume your transactions. The withdrawal feature will be temporarily turned off for account security reasons for 3x24 hours after a successful reset.After a successful reset, we advise users to re-enable two-factor authentication (2FA) as an additional security measure for their account.There will be no notification once the reset is done, so users should periodically check the 2FA settings on their accounts.The attached documents must be original, not printed or photocopied, and not edited.The estimated completion time for a 2FA reset is 1x24 hours on working days and 2x24 hours on holidays.Things to note before requesting a reset: Send the above documents through the Live Chat service for assistance from Customer Support. A self-portrait photo holding the original ID card and a piece of paper with the words "Reset Google Authenticator at Tokocrypto" written on it, including:Ģ.Prepare photos of the following documents:.Tokonauts can request a reset of 2FA Google Authenticator from Customer Support via live chat. What if you don't have the backup code? Don't worry. Return to the Tokocrypto app and request the OTP SMS, email, and Google Authenticator codes (in sequence).Tap the three-dot symbol in the upper right corner and select "Sync Now.".In the "Account Name" field, you can enter "Tokocrypto" or any other name you prefer.Choose "Enter a new set up key" or "Add a key code.".Select the plus (+) sign in the bottom right corner. If you still have the code, try the following steps to re-connect: You can lock it temporarily or totally erase any data. This will help you find, lock, or erase your phone remotely. If your lost phone is an Android, you can use the Google phone locater tool. Typically, users keep it on paper or in separate notes to make the Google Authenticator recovery process more accessible. To start with, you need to make sure that the Google Authenticator app on your lost phone isnt exploited by anyone. Google Authenticator can be linked again if you still have the backup key obtained when you first activated 2FA Google Authenticator. You can also use an alternate authenticator app such as Authy or LastPass that automatically backs up your two-factor authentication when you change phones.Are you experiencing issues with Google Authenticator? Is it due to a device change or accidentally deleting the Google Authenticator app? Or you may want to reset your Google Authenticator settings due to withdrawal problems. Make a hard-copy printout of your backup codes, and store them in a secure location. It’s always wise to be prepared for any future risks. You can also use this page to disable 2FA on your affected account, but make sure to re-enable it as soon as you can. To recover your Google Authenticator account, you need to log in to your Google account and access 2-Step Verification. If you have your Google account linked to your smartphone, you can still access your authenticator codes via the Google Account Recovery page. They may ask for some verification, but once they are confident of your identity, they will disable Google Authenticator temporarily for you to re-install it on a new phone. Most service providers have customer support that can help you in case you lose your phone with the authenticator app. If you did not set up an alternate authentication method, do that for any accounts that allow it. Many sites that use two-factor authentication offer alternative methods such as SMS codes, email links or a phone call for authentication. If you have these codes saved somewhere, you can use them to log in to your accounts.Ģ. When you first set up Google Authenticator, you were given a set of backup codes. Here are some of the steps to take if you have lost your phone with the Google Authenticator app: Coinbase supports Duo and Google Authenticator, which provide a very secure configuration for 2-step verification and don’t require phone reception or internet. You might be thinking about what to do next? Fortunately, there are steps you can take to recover your authenticator app and regain access to your accounts. Several mobile apps are available that will generate a unique time-sensitive security code (Time-based One-Time Password (TOTP)) that you can use to secure your Coinbase account. However, losing a phone that has a Google Authenticator app installed can be a nightmare for anyone who wants to access their accounts. This way, you can always access them even if you lose your phone. One of the most popular means of securing our digital assets is by using two-factor authentication with the Google Authenticator app. Sync your Authenticator codes to your Google Account and across your devices. We use them for communication, entertainment, and even financial transactions. In today’s digital age, our smartphones have become an essential part of our lives.
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